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Hello, we are two on the project Adelays, and I am regularly the one answering to the mails. Kami is generally the one who's using a lot of emoticones when she talks, for my part I am a bit more formal and professional. We want to be clear with our clients and look the most professional possible. So if you feel the answers too formal, blame on me, not on Kami! And I swear I will do an effort to look more kind when I talk. By the way, we will soon send a satisfaction survey to our customers (about 30~ servers) to know what they have to say about our service and what we can improve. Because we care about what they need and what they think. Best regards, Neslea About that.... I don't really know who you even are, but if you have a problem you can contact me through mail at adelays@ragnawork.com I take maximum 48H to answer (which is a short delay imo...) and I assure you I'll do all I can to answer your needs. Regards, Neslea

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